Frequently Asked Questions (FAQ)

1. What is ScentXone?

ScentXone is a premium perfume brand that offers a range of exquisite fragrances crafted with high-quality ingredients to provide a unique olfactory experience.

2. Where is ScentXone based?

ScentXone is proudly based in Pakistan, blending international fragrance trends with local sensibilities.

3. Are ScentXone perfumes authentic?

Yes, all our perfumes are 100% authentic and manufactured under strict quality control measures.

4. Does ScentXone offer products for men and women?

Yes, we offer a diverse collection of perfumes for both men and women, catering to different preferences and styles.

5. Can I purchase ScentXone perfumes online?

Yes, you can conveniently purchase our perfumes through our website and other authorized online platforms.

1. How do I choose the right perfume from ScentXone?

We recommend exploring our fragrance categories and descriptions to find a scent that matches your personality and preferences. You can also visit our physical stores for a sensory experience.

2. Are ScentXone perfumes suitable for sensitive skin?

Our perfumes are formulated to be skin-friendly; however, we recommend testing a small amount on your skin to ensure compatibility, especially if you have sensitive skin.

3. What sizes are available for ScentXone perfumes?

Our perfumes are available in various sizes, typically ranging from 30ml to 50ml, depending on the product.

1. How can I place an order?

You can place an order directly on our website www.scentxone.com, where you can browse our collection, select your desired perfumes, and proceed to checkout.

2. Does ScentXone offer international shipping? Currently, we primarily cater to customers within Pakistan. For international orders, please contact our customer service for assistance.

3. What are the shipping charges and delivery times?

Shipping charges and delivery times may vary depending on your location within Pakistan. You can find detailed information during the checkout process.

1. What is ScentXone's return policy?

We offer a hassle-free return and exchange policy within 7 to 10 days of purchase, provided the product is unused and in its original packaging. Please refer to our Returns & Exchanges page https://scentxone.com/policies/refund-policy for detailed instructions.

2. How do I initiate a return or exchange? To initiate a return or exchange, please contact our customer service team at customer service email info@scecntxone.com or phone +92 339 2110055 for assistance.

1. How can I contact ScentXone's customer service? You can reach our customer service team via email at info@scecntxone.com or by phone at +92 339 2110055. We are available 24 hours Monday to Saturday.

2. Can I visit a ScentXone store?

As an online-only perfume retailer, ScentXone does not operate physical stores. You can explore and purchase our entire range of perfumes conveniently through our website www.scentxone.com. Our online platform is designed to provide detailed product information and a seamless shopping experience.